All reservations are subject to availability and are only confirmed upon full payment. You will receive an electronic voucher with your confirmation number, check-in/out dates, guest count, and room category. Final pricing and room availability are guaranteed only after direct confirmation with our executive and completion of the required deposit or full payment.
Prices displayed online are approximate “Starting From” rates. These rates are for reference only on the date of your quote and are subject to change without notice based on provider conditions, until they are officially reserved and confirmed by one of our executives.
To ensure a smooth experience, please print your electronic voucher and present it upon check-in as proof of your paid reservation. For any modifications or cancellations, contact us immediately with your reservation number. Please note all changes are subject to availability and may require a price re-quote.
Book your reservation with secure Visa and Mastercard payment. Official confirmation is provided instantly upon successful transaction completion.
Trip Hoteles México informs you that some banks and credit card issuers may apply international transaction fees, which can occasionally vary, in addition to any taxes required by applicable law. This means the amount charged to your credit card statement may be in Mexican pesos and could differ from the total shown on the booking summary page.
Payment can also be made via direct bank transfer or deposit if you do not have a credit card. Contact one of our advisors for detailed instructions and secure banking details.
General Hotel Reservation Cancellation Policies | Trip Hoteles Mexico
- Cancellations made 15 days or more before the check-in date incur a 10% fee.
- Cancellations made 3 to 14 days before the check-in date incur a charge of 2 nights.
- Cancellations made 0 to 2 days before the check-in date incur a 100% charge.
- If the room is marked as non-cancellable, non-refundable, or similar, a 100% penalty applies regardless of the cancellation request date.
Cancellation policies may vary depending on the hotel, season, or room type.
Cancellations during peak season and holidays:
Christmas, New Year, Easter, summer season, and holidays such as February 5th, May 1st, September 16th, November 20th, and dates designated by the hotels.
- Reservations cancelled 30 days or more before the check-in date incur a 10% charge.
- Reservations cancelled 15 to 29 days before the check-in date incur a charge of 2 nights.
- Reservations cancelled with less than 15 days’ notice incur a 100% charge.
Early departure from the hotel or failure to arrive (no-show) is considered a cancellation and is non-refundable. Reducing the number of guests after payment is subject to potential penalties or refunds at the hotel’s discretion.
In addition to our policies, please note that each hotel has its own specific policies. Consult the policy section for each listed hotel for complete details.
By using our services, you acknowledge and accept these terms and the applicable reservation policies for your specific product and travel dates.
Review our complete Privacy Policy for details on how we handle and protect your personal information.